Shipping Policy

1. Shipping Methods

Method	Carrier	Transit Time	Best For
Express	DHL / FedEx / UPS	2-5 business days	Urgent orders, small parcels
Air Freight	Various airlines	5-10 business days	Medium orders, cost-effective
Sea Freight	Container / LCL	15-35 business days	Large bulk orders

2. Order Processing

• Orders confirmed and paid before 2:00 PM HKT are processed the same business day.
• Standard processing time: 1-2 business days for in-stock items.
• Items requiring sourcing may take 3-7 business days depending on availability.

3. Shipping Costs

• Shipping costs are calculated based on weight, dimensions, destination, and chosen method.
• Free shipping is available for orders above $5,000 USD via Express within Asia and $10,000 USD worldwide.
• Customs duties, taxes, and import fees are the responsibility of the recipient unless DDP (Delivered Duty Paid) terms are agreed.

4. Packaging

• All parts are shipped in ESD-safe packaging to protect sensitive components.
• Moisture-sensitive devices (MSD) are sealed with desiccant and humidity indicator cards per IPC/JEDEC J-STD-033.
• Original manufacturer packaging is preserved whenever possible.

5. Tracking

A tracking number is provided via email once your order has been dispatched. You can track your shipment through the carrier's website.

6. Delivery Issues

• If your shipment arrives damaged, please document the damage with photos and notify us within 3 business days.
• Claims for lost shipments must be filed within 30 days of the ship date.
• The Company will assist with carrier claims but is not liable for carrier-caused damage or loss once risk has transferred.

7. Restricted Destinations

We do not ship to countries or entities subject to comprehensive sanctions by the US (OFAC), EU, or UN. See our Export Compliance Policy for details.

8. Contact

Shipping inquiries: Sales@schontek.com