Legal
Returns & RMA Policy
Last updated: June 2026
Schontek Electronics is committed to supplying authentic, high-quality components. If you receive defective or non-conforming parts, we will work with you to resolve the issue promptly.
1. Return Authorization
- All returns require a Return Merchandise Authorization (RMA) number issued by Schontek Electronics before shipment.
- Returns without an RMA number will not be accepted and may be returned to sender at your expense.
- To request an RMA, email Sales@schontek.com with your order number, part number, quantity, and description of the issue.
2. Eligible Returns
Returns are accepted under the following conditions:
- Non-conforming parts: Parts that do not match the description in the purchase order (wrong part number, manufacturer, or specifications).
- Defective parts: Parts that fail functional testing upon receipt.
- Shipping damage: Parts damaged during transit (must be reported within 3 business days with photographic evidence).
3. Return Timeframe
- Return requests must be submitted within 30 days of delivery.
- Parts must be returned within 14 days of RMA approval.
- Parts must be in original, unopened packaging unless the return is for a confirmed defect.
4. Resolution Options
Upon verification of the return, the following resolutions are available:
| Issue | Resolution |
|---|---|
| Wrong part shipped | Full replacement at no additional cost |
| Defective part (verified) | Replacement or full refund (buyer's choice) |
| Shipping damage (carrier-attributed) | Assistance with carrier claim; partial credit at Company discretion |
5. Non-Returnable Items
- Custom-sourced or special-order items (non-cancellable, non-returnable unless defective).
- Parts that have been soldered, modified, or otherwise altered by the buyer.
- Parts returned beyond the 30-day window.
6. Return Shipping
- Return shipping costs for confirmed defects or wrong parts are covered by Schontek Electronics.
- Return shipping for non-qualifying returns is the responsibility of the buyer.
- All returns must be shipped with tracking and insurance.
7. Refund Processing
Approved refunds are processed within 7 business days of receipt and inspection of the returned goods. Refunds are issued to the original payment method.
8. Contact
RMA requests and inquiries: Sales@schontek.com