法的情報
返品＆RMAポリシー
最終更新：2026年6月
Schontek Electronicsは、純正の高品質な部品の供給をお約束します。不良品または不適合品を受け取られた場合は、迅速に問題解決に向けて対応いたします。
1. 返品承認
- All returns require a Return Merchandise Authorization (RMA) number issued by Schontek Electronics before shipment.
- Returns without an RMA number will not be accepted and may be returned to sender at your expense.
- To request an RMA, email Sales@schontek.com with your order number, part number, quantity, and description of the issue.
2. 返品対象条件
以下の条件で返品を承ります：
- Non-conforming parts: Parts that do not match the description in the purchase order (wrong part number, manufacturer, or specifications).
- Defective parts: Parts that fail functional testing upon receipt.
- Shipping damage: Parts damaged during transit (must be reported within 3 business days with photographic evidence).
3. 返品期限
- Return requests must be submitted within 30 days of delivery.
- Parts must be returned within 14 days of RMA approval.
- Parts must be in original, unopened packaging unless the return is for a confirmed defect.
4. 解決オプション
返品の検証後、以下の解決策をご利用いただけます：
| 問題 | 解決策 |
|---|---|
| Wrong part shipped | Full replacement at no additional cost |
| Defective part (verified) | Replacement or full refund (buyer's choice) |
| Shipping damage (carrier-attributed) | Assistance with carrier claim; partial credit at Company discretion |
5. 返品不可品目
- Custom-sourced or special-order items (non-cancellable, non-returnable unless defective).
- Parts that have been soldered, modified, or otherwise altered by the buyer.
- Parts returned beyond the 30-day window.
6. 返品配送
- Return shipping costs for confirmed defects or wrong parts are covered by Schontek Electronics.
- Return shipping for non-qualifying returns is the responsibility of the buyer.
- All returns must be shipped with tracking and insurance.
7. 返金処理
承認された返金は 7営業日以内 返品商品の受領・検査後に処理されます。返金は元のお支払い方法に実行されます。
8. お問い合わせ
RMA申請およびお問い合わせ： Sales@schontek.com